Obc bank account close application

OCBC Digital app

  1. Log in to OCBC Digital app.
  2. Tap on the top left menu.
  3. Tap on Cheque services > Request for cheque book
  4. Follow the on-screen instructions.

Note:

  1. We charge a fee of S$10 per cheque book for SGD cheque book.
  2. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts.
  3. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days.
  4. If you need a cheque book urgently, please call us at 1800 363 3333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays.

You can also apply for OCBC Deposit Account by completing the cheque book request form.

Lost cheque / cheque book
  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Customer Service” and select “Manage Accounts”
  4. Select “Stop Cheque Payment”

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

Phone banking

  1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
  2. Select language
  3. Press *3 and enter your phone banking access code and PIN followed by #
  4. Select 1 for Balance and transaction
  5. Select 1 for Balance
  6. Select 2 for Banking Accounts and select account
  7. Select 3 for Cheque Transaction
  8. Select 3 for Stop Cheque
  9. Enter cheque number

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

Customer service centre

  1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
  2. Select language
  3. Press 0 and select 2 for Banking

Requests submitted before 10pm daily will take immediate effect.

Requests submitted after 10pm will take effect on the next working day.

Status of issued cheque
  1. Log in to OCBC Internet Banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over "Customer Service” and select “Cheque services”
  4. Click on the respective account and select “Cheque Status Inquiry”

OCBC Digital

  1. Log in to OCBC Digital app.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “Cheque services”.
  4. Select “Check status".

Follow the mobile banking instructions.

To stop a cheque today, make sure you submit your request before 7pm, from Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day.

A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques.

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Mailbox” and click on “Compose Mail”
  4. Be informed on cheque status after the cheque has been presented to the bank.

Customer service centre

  1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
  2. Select language
  3. Press 0 and select 2 for Banking
  4. Be informed on cheque status after the cheque has been presented to the bank.
Cheques addressed to two or more payees

If cheque is issued to a Payee and/or another Payee(s) (e.g. Payee A and/or Payee B and/or Payee C etc.), cheque can be deposited to:

Cheque payee name

For a cheque to clear into an OCBC account, one of the requirements is that the payee’s name has to be in full and match our records. Cheques with incomplete names or variations which do not match our records may be returned.

Terminate GIRO
  1. How to terminate your GIRO payment arrangement?OCBC Internet Banking
    1. Log in to OCBC Internet Banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Payments & Transfers” and select “GIRO services”
    4. Select “GIRO arrangements”
    5. Search for the GIRO arrangement under the current or saving account it is paid from
    6. Select “GIRO arrangement” and click “Terminate”

    OCBC Digital

    1. Log in to OCBC Digital app.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Pay”.
    4. Select “GIRO services".
    5. Select “View or terminate GIRO”.
    6. Follow the mobile banking instructions.

    You can also go to any of our branches or call us at 1800 363 3333

    Note:

    1. You can only terminate GIRO arrangements that are currently active.
    2. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again.
    3. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated.
    4. Terminated GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB.
    Returned / bounced cheque

    As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment.

    Stop cheque payment
    1. Log in to OCBC Internet Banking
    2. Enter your access code, PIN and one-time password
    3. Scroll over “Customer service” and select “Cheque services”
    4. Click on the respective account and select “Stop Cheque Request”
    5. Be informed on cheque status after the cheque has been presented to the bank.

    OCBC Digital

    1. Log in to OCBC Digital app.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Cheque services”.
    4. Select “Stop cheque transaction”.
    5. Follow the mobile banking instructions.
    Validity period of cheques

    Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque.

    Request for banking statement
    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Click on the required account number and select “Documents”
    4. Select “Account Type” , “From” and “To” date to view
    5. Note: The account is required to be tagged to your online banking service.

    Online banking secured email

    1. Login to online banking
    2. Enter your access code, PIN and one-time-password
    3. Scroll over “Mailbox” and click on “Compose Mail”
    4. You will receive the banking statement within 7 working days via mail.

    Branch

    You will receive the banking statement within 7 working days via mail.

    Make a new SGD fixed deposit placement
    1. Login to online banking
    2. Enter your access code, PIN and one-time password
    3. Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit"
    4. Select the Time Deposit account number for the new placement.
    5. Select the currency and indicate the amount
    6. Select the term
    7. Select the funding amount
    8. Read and agree to the terms and conditions
    9. Preview the placement details and indicative interest rate and click “Next”
    10. The placement will be processed and indicated in theTime Deposit Account

    Fixed deposit placement hours:

    Monday to Friday, 9.20am to 6pm

    We will process instructions received outside these hours on the next working day (public and currency holidays excluded).

    Foreign Currency Fixed Deposit:

    Your fixed deposit will be placed within 2 working days (public and currency holidays excluded) after we receive your instructions. If you withdraw your time deposit before it matures, you may incur an early withdrawal fee (depending on the length of the remaining tenor and prevailing penalty rate) and earn no or lower interest.

    Customer service centre

    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking

    For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day.

    Withdraw SGD fixed deposit
    1. Dial 1800 363 3333 or (65) 6363 3333 if overseas
    2. Select language
    3. Press 0 and select 2 for Banking
    4. Withdrawals will take effect in 1 working day

    Online banking

    To withdraw a fixed deposit online, you need to submit Time Deposit Instruction form via Internet Banking.

    1. Log in to online banking
    2. Enter your access code, PIN and one-time password
    3. Select the “Time Deposit”, click on the Change of Maturity Instruction or Terminating Time Deposit to submit the request via the online form
    4. Key in the details
    5. Read and agree to the terms and conditions
    6. Preview the placement details and click “Next”
    7. The request will be processed
    How to remit money overseas

    View the step-by-step guide on how to remit money overseas online via OCBC Digital app.

    View the step-by-step guide on how to remit money overseas online via OCBC Internet Banking.

    Link/Delink account to Online Banking
    1. Log in with your OCBC Online Banking Access Code and PIN.
    2. On the top menu, select "Customer Service" > “Account & Cheques” > “Manage accounts on Online banking".
    3. Select your accounts to link or delink.
    4. Click “Next” to proceed and complete your request.

    Via OCBC Digital app:

    1. Log in to OCBC Digital app.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on “Profile & Settings".
    4. Select "Online Banking settings".
    5. Select “Online Banking – link/delink accounts”
    6. Select your accounts to link or delink.
    7. Tap "Confirm" to complete your request.
    Link/Delink account for use at ATMs and for NETS purchases
    1. Login with your OCBC Online Banking Access Code and PIN.
    2. On the top menu, select "Customer Service" > “Cards” > “Manage accounts to ATM use”.
    3. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card.
    4. Click “Next” to proceed and complete your request.

    Via OCBC Mobile Banking app:

    1. Login to mobile banking.
    2. Tap on the menu bar on the top left of the screen.
    3. Tap on "Card services".
    4. Select "Link cards to account for ATM".
    5. Select your card (ATM / debit / credit) and your current / savings account(s) to link or delink to the selected card.
    6. Tap "Confirm" to complete your request.
    Passbook Transaction Reference Codes
    Mnemonic code Description
    ATM ATM Transaction
    BP Bill Payment
    CAT CashCard Top-Up
    CLC Late Cheque Deposit
    CLS Close Account
    CD Cheque Deposit
    CSL Consolidated Item
    DEP Cash Deposit
    EC Error Correction
    EPS Electronic Payment for Shares
    ESA Electronic Security Application
    GIR GIRO
    HCQ House Transfer
    HSE Housing Loan-GIRO
    INB Internet Banking Transaction
    INT Interest
    NRM EasiRemit
    NTO No-Book Transfer Deposit
    NTS NETS
    NTW No-Book Transfer Withdrawal
    PER Personal Loan – GIRO
    PHN Phonebank Transaction
    RWD Smartchange Reward
    SAL Salary Credit
    SAT Shared ATM
    SC Service Charge
    SGS SGS T-Bill/Bond Application
    SMC Spare Change
    STP ATM Stamps
    TFR Funds Transfer
    TOP Top-Up
    TRD Transfer / Coin Deposit
    TRW Transfer Withdrawal
    UPD Update
    WD Cash Withdrawal
    For other 3 letter mnemonic codes, please refer to this guideline. Close a Deposit Account

    Account Closure is permanent, and cannot be reinstated. Close Account via Form Complete an Account Closure form and mail it to us. Close Account via Branch Locate Branch Complete an Account Closure form at Branch to close account. Close Joint-All Account For closure of Joint-All accounts, all account holders are required to be present at an OCBC branch.